In accordance with the Consumer Protection Act, you are entitled to a 7-day appreciation period (including weekends and holidays) starting from the day the product is delivered to you.
If you need to request a return, please contact our customer service team within 7 days of receiving the product. Please provide the following information: Name, Order Number, Contact Phone Number, Product Name, and Reason for Return (with photos). Our team will assist you with the process upon receiving your request.
Customer Service Email：littlepet888@gmail.com
Customer Service Number：0936-356615
Terms & Conditions
Returned items must be unopened, unused, and free from man-made defects, stains, or malfunctions. The original packaging (including the outer cardboard box) must be kept intact; otherwise, the return will not be accepted.
Returns cannot be accepted in the following circumstances:
Return Process
Contact Customer Service → Confirmation of Eligibility → Prepare the Complete Product (including all original packaging)→ Provide Pickup Time and Contact Details (Address/Phone) → Ship the Item Back to Us → Return Confirmed & Processed
Refund Policy
Credit Card Payments: Once the return is confirmed, the refund will be credited directly back to the original credit card account used for payment.
Cash on Delivery (COD): Once the return is confirmed, the refund will be transferred to the bank account provided by the customer.
Customer Service Email：littlepet888@gmail.com
Customer Service Number：0936-356615
Terms & Conditions
Returned items must be unopened, unused, and free from man-made defects, stains, or malfunctions. The original packaging (including the outer cardboard box) must be kept intact; otherwise, the return will not be accepted.
Returns cannot be accepted in the following circumstances:
- Requests made after the 7-day appreciation period.
- The product has been opened or used, or damaged due to human factors (e.g., stains, malfunctions, breakage, wear and tear, abrasions, scratches, or dirt).
- Minor creases on the outer packaging box that do not affect the quality of the product itself.
- The packaging of the returned item is damaged, incomplete, or missing accessories.
- Malicious or high-volume returns.
- For returns or refunds requested due to personal reasons: If the same product is ordered again in the future, requests for further returns or refunds for that item will not be accepted.
Return Process
Contact Customer Service → Confirmation of Eligibility → Prepare the Complete Product (including all original packaging)→ Provide Pickup Time and Contact Details (Address/Phone) → Ship the Item Back to Us → Return Confirmed & Processed
Refund Policy
Credit Card Payments: Once the return is confirmed, the refund will be credited directly back to the original credit card account used for payment.
Cash on Delivery (COD): Once the return is confirmed, the refund will be transferred to the bank account provided by the customer.
